Visitor

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1 Message

Sunday, November 9th, 2025

Busted sprinkler

I just recently got brand new landscaping. You all had contractors in my yard and they tore up my new sod as well as a sprinkler head, which has now caused a large hole. I was not made aware that any work would be done in my brand new yard. 

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Official Employee

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759 Messages

4 hours ago

Good afternoon user_6muzct. I would be more than happy to assist you with looking into this. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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