1 Message
business address
I currently have Xfinity service and I am moving around the corner to a new building. When I look up the new address, it is listed as a business address and Xfinity won't allow me to move forward with transferring service. Please advise how I can get the address confirmed as residential
EG
Expert
•
110.1K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAngie
Official Employee
•
1.8K Messages
8 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0