Skip to main content

    Support

    Offers

U
user_gpl95i
1st Topic

2 Messages

Tuesday, February 6th, 2024 2:36 PM

Closed

burying my line/complaint

We just signed up for new internet service, had the line buried (if thats what they call it) and the line is still 85% visable throughout the yard! (see pictures below) I have called the 800# 2-3 times now & stopped into the store again, to be told someone would call me back & no one ever has.  This has been over 2 weeks now. Can anyone please give me an email or direct phone number to someone that will ACTUALLY help me with my issue & not tell me "someone will call me back"?  The 2 guys that showed up to bury the line showed up after dark & barely spoke english.  We told them they could not bury it in certain places as there was a downspout buried there, our septic tank was there, those blocks stacked there are for landscaping we are doing here....   they did not listen & as you can see in the pictures did NOT actually bury the line.  We do NOT want this same company back for obvious reasons. The number the store gave us to call, the store told us we would be told we would be charged to have someone sent to bury it AGAIN... AGAIN?  It wasn't buried in the 1st place!!!  Its almost spring time, almost grass mowing & landscape time.  PLEASE GIVE ME SOMEONE TO TALK TO THAT CAN ACTUALLY RESOLVE MY ISSUE!!!

Question

 • 

Updated 

10 months ago

140

2

0

EG

Expert

 • 

110.6K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityTy

Official Employee

 • 

376 Messages

1 year ago

Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

2

0

user_mckkwb

2 Messages

I’ve called 6-7 times my line was supposed to be buried within 2 weeks of service and that was March 23rd. It’s literally been 4 months and everything I call I get told 3-14 business days. Well I’ve waited that time 9x over. And yet I’ll still expected to pay the Bill and they can’t even do their job. 

10 months ago

0

XfinityAlyssaA

Official Employee

 • 

1.9K Messages

Good evening @user_mckkwb, and thank you for taking the time to reach out on our Community Forums, we are sorry to hear about the frustrating experience trying to get your line buried and understand your frustrations! I see that you stated you have been waiting since March 23rd and if I was in your shoes, I'd be growing increasingly impatience as well, we understand where you are coming from but assure you that you've reached the right team to help. May I ask if you have submitted a ticket to have the line buried yet? If so, we'll be happy to check on the status of the ticket and if needed reach out directly to our dedicated local team to see what is going on. If you haven't had a ticket submitted, no worries, our team can take care of that for you. Either way, we'll make sure this finally gets resolved. To get started, may we please have your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

forum icon

New to the Community?

Start Here