Visitor
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1 Message
burying my cable
Bury my cable. It's been months since it was replaced. Xfinity said they buried it, but that was not true. A call gave me this ticket number [Edited: "Personal Information"] Still no buried cable.
Visitor
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1 Message
Bury my cable. It's been months since it was replaced. Xfinity said they buried it, but that was not true. A call gave me this ticket number [Edited: "Personal Information"] Still no buried cable.
XfinityRaf
Official Employee
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903 Messages
27 days ago
Good afternoon @hdog2000. Thanks for taking the time to report your unburied line. If you could send our team a direct message with your full name and full address, we can try to determine what the delay is.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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