Visitor
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3 Messages
Burying internet line
I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHES beneath the ground surface.
I had a new line installed May 8th but it is still above ground. The builders will be doing their final grading soon and will be putting down grass soon as well. I would like to have the line buried, at a proper depth, before more work is to begin.
Who can I contact about getting a person to bury my line out to my home sooner? I know there is a process, but I feel like since it was improperly buried the first time that someone should be sent out sooner to fix this situation.
EG
Expert
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117.9K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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2.6K Messages
31 minutes ago
Thank you for reaching out and creating a new post. I'm sorry to hear you had issues with the line, but I see we have a ticket open already. This is currently the best and fastest route for our local drop-bury teams to receive the order, so we are on the right path. This would be the same ticket we'd use on our end for this work order type, and I don't have another ticket that would expedite the order to be upfront. We can, however, monitor the ticket to ensure everything goes as planned along the way.
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