Visitor
•
5 Messages
burying conduit
Had a new line "dropped" at my house and a week later it was buried "under" the ground. I say "buried, but barely. The tech who put the drop in said that the guys would bury the line 5 to 6 inches down. However the line is showing in spots. The guys who buried the cable also did not reconnect it correctly as after they left I had no internet or email. You would thing the trencher guys would make sure the service worked before they left.
Big issue is getting the cable buried deeper. At the shallow depth it is now I will for sure cut the line when I aerate my lawn.
EG
Expert
•
113.9K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKassie
Official Employee
•
2.1K Messages
1 month ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
6
0