Kristina72, thanks so much for taking the time to reach out to us regarding your drop line. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I know that line can be super frustrating and we certainly don't want it in your way any longer. I would love to ensure that we get someone scheduled for you to bury that line. Can you please reach out through private message with your first and last name, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Responses
ComcastMichelleR
Official Employee
•
369 Messages
6 m ago
Kristina72, thanks so much for taking the time to reach out to us regarding your drop line. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I know that line can be super frustrating and we certainly don't want it in your way any longer. I would love to ensure that we get someone scheduled for you to bury that line. Can you please reach out through private message with your first and last name, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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