Visitor
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3 Messages
burying cable
I had a new line installed on the 10th of last month (06/10/2022). I had no idea they were going to need to run a new line from the main box. He said he would need to have someone come out to bury the line. He said it would take about 2 weeks. I received an email stating how the process would go and that it would take about 7 to 10 business days. The utilities were marked in my yard 3 days later. I can no longer mow my yard as it would, basically, erase the markings. I fear doing so would delay the burring of line further.
I waited and on the 29th of last month (06/29/2022) I contacted customer service to find out why the line had not been berried. They stated that it could be up to 14 business days and that it had not reached that point. I wasn't looking at a calendar at that point and just assumed that to be correct, however, at that point it had been 15 business days. They proceeded to tell me that we were on the schedule within the next 3 business days. I lent some leeway there since it was a holiday weekend. I assumed it would be some time this week.
The week passed....
Today I called customer service and spoke with a very patient man (I apologize to all the customer service people out there as they take the brunt of our anger). I tried to be very calm, but was infuriated when I was told I was now on the schedule for the 29th. I held my tongue and asked if there was someone else I could speak with, and he said I could speak with his supervisor, but he works within the same constraints of the system. I took that at face value, I'm not sure if I should. My wife gets home and reminds me of all the dates we called and dealt with them, as I didn't really recall as much detail. I have record from emails and messages to her about them. At this point my blood pressure is through the roof. It's going to be, at least, 3 more weeks. At that point I'm afraid the markings will no longer be readable and they'll have to call the utilities out again. I'm also afraid I'll have the city called on me for my overgrown backyard. My only saving grace on that is that we've not got much rain..... Until it rained like crazy for the past 2 days.
Can anyone help? All the posts I read on here seem to leave with someone saying private message me and then poof... problem gone. What can I do?
Accepted Solution
XfinityAnthonyT
Official Employee
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1K Messages
3 years ago
Hey there, happy to look into this for you. Send a private message to XFINITY SUPPORT with your name and address for me. Thank you!
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EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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SapientProphet
Visitor
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3 Messages
3 years ago
Just an update here.
I replied with the requested information and the reply I received is below on the 8th (07/08/2022).
I'm currently waiting for further updates.
"Thank you so very much for sending in your contact details, and for your patience! Please know we are looking further into the matter, and we’ll be in touch as soon as we have an update to share."
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