Visitor
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5 Messages
burying cable line underground HELP!!!!!!!!!
I am at week 6 after calling customer support 4 times, cant seem to get my cable line buried.
Every time I call they guarantee it will be done in the next 2 days, they have lied to me 4 times.
Not sure what to do next except end my service. I have had it.
UNACCEPTABLE SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
XfinityRichard
Official Employee
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2K Messages
2 days ago
Hi there, @user_jm23a6 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to get your line buried. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
(edited)
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user_jm23a6
Visitor
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5 Messages
10 hours ago
Been on Xfinity Support for over 6 hours today, no answers
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