Visitor
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2 Messages
Burying a Line
Hello, I had a line cut and the technician came out and put a new line and set up an appointment for me to have the line buried . I did receive a text that said the following "
Hi, Xfinity Assistant here.
Before we can get to work on burying your Xfinity cable line, I need you to verify some info
Follow this link to verify now:...."
There was also a link that i can share if needed, but everytime I click the link it takes me to the xfinity chat and where it loads for a long time and then it show a message that says "Sorry there was an issue delivering the response, please try again." I have also tried to ask the chat to connect me to an agent, but I get the same message. I am not sure what the issue is , but i just want to make sure my information is verified so that the line can be buried. The technician did give me the case number if needed. Please help.
XfinityJeffB
Official Employee
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112 Messages
2 hours ago
Hello user_fwuf7i, thank you for reaching out in our Xfinity Community forums. We are here and will be happy to help. The information we need is considered private, so, if you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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