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user_enrz0f
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09/23/2026 4:01 PM

Bury temporary cable underground

I’ve been waiting since August 17 installation for our temporary line to be buried. I keep getting “in the next week” updates but “next week”’s come and go. What date will the crew be at my home to bury the line?

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3 days ago

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XfinityChristy

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3 days ago

 

user_enrz0f Hello, and thank you for reaching out through our Xfinity Community Forums. I can understand wanting a more definite update, especially after waiting since August for the temporary line to be buried. I'd be happy to take a closer look at the burial request and see what information is available. While I can't guarantee a specific date, I can review the status of the work order and check for any updates or notes from the local team.

 

Please send me a direct message with your full name and service address, and I'll be happy to investigate further and see where things stand.

 

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