Bury request

Location and the way it is ran. On my first install the tech that mounted the terminal box also installed conduit down to slightly beneath the ground for a professional look.when they buried the cable first time they didnt use the conduit and coiled the eyesore excess cable up and secured it to the side of my house. I complained and a tech was suppose to come and properly fix it however it was never done, that was 2 years ago.

Gotcha. I appreciate the details about the line and apologize that it has been so long. My team can look into the account and submit a ticket to have our local maintenance teams look into the line and lockbox placement. Please send our team a direct message with your full name and address.

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Ok thank you will anyone meet with me prior to burying the cable that is currently laying in my yard?I know they are waiting on utilities to be marked

Typically, the maintenance teams will not require anyone to be present for the work to be completed, so they may not reach out before arriving. What we can do is include your requests in the work order notes to have them review and even note your request to speak with them as well. I cannot guarantee that they will be able to accommodate every request, but it would be the best option to make sure your input is included. If it has already been reported, and they are waiting for utility markings, a work order may have already been created, and there is typically a 2 week window provided for the work to be completed. This is because the teams have an existing list of jobs to be completed, and there can be delays in other jobs or emergencies along the way as well.