2 Messages
Bury Orange Coax Cable
I have been trying for nearly a month to get Xfinity to bury the orange coax cable laying across my backyard. Below are a sequence of events:
- Called Xfinity because I was getting 3% of Plan speed
- Xfinity technician comes out and says he needs to install a new coax cable. Cable is installed - long orange cable sprawling across backyard with a large orange coil sitting in my front lawn. This is a complete safety hazard. He says it will be 14 days for someone to come and bury cable.
- Messaged with Xfinity rep to see if I could get this done sooner, as it is a liability and safety issue. He said he scheduled appointment. Waited around all day - no one came.
- Called in to Xfinity (extremely frustrated) and stated same problem. They said an appointment was never scheduled (great!) and someone will be coming during a newly scheduled time that we scheduled. Waited around all day - no one came.
- Called in to Xfinity (infuriated) and asked to speak with a supervisor regarding same problem. I was assured, promised, etc… that a tech would come on Friday to bury wire. Waited around all day - no one came.
I am now writing here in hopes I can get this resolved. This is a joke. I am not sure what other avenues to take at this point. This cable is a complete liability and safety issue. My next step will be reaching out to executives on LinkedIn, and I’m sure they’ll love to waste their time on this nonsense.
XfinityAmandaB
Official Employee
•
2.1K Messages
1 year ago
@user_dlw5a1 Thank you so much for your post letting us know you are having issues getting this line buried. If it is a hazard we want to help make sure it is taken care of as soon as possible.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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