Bury newline m

Nobody ever came  on Friday March 21 2025.  I have a job # and tech #.  BEEN WAITING 2 MONTHS .. WHAT SHOULD I DO  . XFIN ROBO AGENT Gives me runaround. . THEYVE AREADY MARKED UTLITIES THE FIRST WEEK I REAUESTED SERVICE Itsbeen so long tge marks for utilities are fading. Please help . Where do I go from here ?