JSeibel's profile

New Poster


1 Message

Wed, Sep 23, 2020 7:00 AM

Bury my line

My temporary line has been across my backyard since August 2019. It’s been pulled out and reattached and slowed down my internet. When will this be fixed? Can I stop paying for internet until this is fixed?



Official Employee


2.3K Messages

8 m ago

Hello @JSeibel, thanks for reaching out on our Forums page. We appreciate you being a customer with us and I am sorry to hear this temp line has not been buried yet. I also apologize for any inconvenience or frustration this has caused you so far. We definitely want to get someone scheduled out to get this line buried as soon as possible, and I would love to assist you with doing so. 


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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