Visitor
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1 Message
Bury My Line Please!
I've had Xfinity internet since early November 2024. They have made 3 appointments to bury my line but never show up. On Friday May 23, yes Memorial Day weekend, at 7pm, 3 people show up at my door unannounced, with shovels. They don't speak much English, but they say they are here to bury the line.
Problem one; the line has to run under my driveway, to get to the box on the side of the house, and the only equipment they have are 3 shovels. Problem two; I had no idea they were coming and its 7pm on the Friday night of Memorial Day weekend. Sorry, your not going to dig in my yard on Memorial Day weekend, even if you had the right equipment.
I have tried customer service in India several times, but they don't seem to understand what I want done, and I can't understand most of what they say.
What do I have to do to talk to someone local, in Minnesota or in the USA, who can help me get my line buried. I even tried calling our City Manager and stopped the crew from D&D who Xfinity contracted to run the main cable throughout the neighborhood. No luck to date. HELP PLEASE!
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XfinityLinda
Official Employee
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1.8K Messages
2 days ago
Thanks for reaching out to us here in our community about burying your line, @user_8vj46n. We'd be happy to look into this for you. Send us a Direct Message with your full name and address. We look forward to your reply.
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