Hello @user_yr0va4 Sorry to hear the line has not been buried yet. Some areas are just coming off of winter holds for burials and tech teams are catching up. But we can still check your account and see what is going on. Please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityMatthew
Official Employee
•
1.8K Messages
27 days ago
Hello @user_yr0va4 Sorry to hear the line has not been buried yet. Some areas are just coming off of winter holds for burials and tech teams are catching up. But we can still check your account and see what is going on. Please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0