bury my cable

We do not know what the direct message icon is and your link simply goes to the "Community Forum" rather than any direct messaging.  Again, we have been trying for months to get our cable buried and now it is critical that we do so in the next two weeks before it begins snowing and everything is buried through the end of April.

Would think that with our user id you'd be able to find us.  Not sure if this is public, but not providing an address here until we know it is private.  Your system is impossible to navigate and we have called multiple times only to be assured we will get contacted to schedule.

Again,

We have been unable to schedule burying of our cable.  When it was installed in February 2024, the cable was draped across a road, laid on the ground and a hole punched in the side of our house.  We were told at that time it would be no problem to schedule burying the cable once spring arrived and the snow melted. 

We have been trying to schedule this for 6 months now and Xfinity is impossible to reach.  We would like underground burial to occur using a Hole Hog or vibratory tool that the original installer told us would be utilized and not a ditch witch or other trench digger as one installer who actually called us a few weeks ago told us he'd use.  He also said he would be calling within the week to schedule us and we never heard back.  BTW, his name: Jeff.  [Edited: "Personal Information"].  Left a couple messages there but no reply.

@user_wzaj9h Our apologies, can you attempt to access the direct message using these steps instead? Once we get that direct message thread going we can dive into what steps are needed to complete the burial of your cable. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.