2 Messages
bury my cable
We have been unable to schedule burying of our cable. When it was installed in February 2024, the cable was draped across a road, laid on the ground and a hole punched in the side of our house. We were told at that time it would be no problem to schedule burying the cable once spring arrived and the snow melted.
We have been trying to schedule this for 6 months now and Xfinity is impossible to reach. We would like underground burial to occur using a Hole Hog or vibratory tool that the original installer told us would be utilized.
EG
Expert
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106.4K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.2K Messages
7 days ago
Thank you for reaching out to us here @user_wzaj9h. That is definitely an issue we would be happy to assist you with here. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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