Visitor
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1 Message
Bury Line
Hi,
I recently moved into a new residential property and did not have internet service available at the time of move-in. Xfinity sent a technician on January 18, 2026 to inspect the property. The technician determined that the existing cable was defective.
He also advised that running an overland cable was not feasible, as the internal pedestal is positioned in a way that would require the cable to cross a sidewalk, creating a potential trip hazard. As a result, a buried line was identified as the appropriate solution.
I have been patient while waiting for this to be addressed, but I would appreciate an update on when the buried line will be placed. Could someone please contact me to provide a status update or next steps?
Thank you for your assistance.
Best regards,
EG
Expert
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115.9K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbby
Official Employee
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599 Messages
2 hours ago
Hello @user_1smcw3, thank you for reaching out on our community forum. I would love to take a look at everything for you and see where we are in the process of getting that line placed.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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