nocable94545's profile

Regular Visitor

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4 Messages

Thu, Oct 1, 2020 11:00 AM

Bury line

I moved my Comcast service from the city out to the suburbs on September 10. It is now October 1. Didn’t know that there was no cable in this area. You would think Comcast would have let me know about this before moving but of course they want our money and to stay with them, even with this huge inconvenience.
It’s been almost a month without internet or tv and I have yet to see an update to the line bury status. It has been stuck at “submitted“.
I have talked to many agents on the phone and they have no idea what is going on.
This is getting ridiculous and I am seriously contemplating switching to satellite and I hate satellite.
Someone from Comcast better do something or else they will lose a 7 year customer.

Responses

ComcastJoeTru

Official Employee

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6.7K Messages

7 m ago

Hello nocable94545. Thank you for visiting and posting on our Forum. I can assist with submitting a ticket so we can determine if your new address is Serviceable. Please send me a private message and include your full name, complete home address, and primary contact phone number so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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4 Messages

5 m ago

December 23rd. Still no service since September 10.

Regular Visitor

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4 Messages

4 m ago

Hello anyone. 4 months with no service.

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