Wednesday, September 27th, 2023 4:59 PM


bury drop line

I need the orange cable buried in my yard. It was installed over a month ago.



104K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


1.1K Messages

9 months ago

Hi there and welcome to Comcast. @user_fd5f61, I am sorry to hear that the orange cable line has not been buried yet. You are in the right place and I am happy to assist you getting this line taken care of. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

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