Visitor
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1 Message
Bury cable
Why won't they bury my fiber cable it's been 4 weeks since I got my system installed I got fiber laying across the road through my yard can't move the grass people are complaining I've called tech support three times I've had two technicians come out tell me they were going to schedule the cable to get get buried and it still has not been buried it's still sitting across the road running through my yard
EG
Expert
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122.4K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.8K Messages
1 month ago
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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user_t7pmtw
Visitor
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2 Messages
19 days ago
If you got your cable buried, please let me know the secret. Ours was cut by road crew in June, spliced and then broken by the first bury crew in July.
New cable laid July 21 and after days of calls, hours on hold, and being hung up on more than once, at least three techs sent to “repair”, all who took pictures of cable on ground and said they’d put in escalated bury tickets, we STILL have cable running through easement - susceptible to county mowing crews - and have been told at least 5 different times usually 10-14 days to schedule.
Today is October 5th and was told again today by Community Forum agent that a bury order was placed 10/01 and to wait 10-14 days. This was after receiving automated email on 10/01 that service call was scheduled for 10/05 between 8a and 9p. Unreal! Anyway, if you have your cable buried yet, please share what worked for you? Thanks!!
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