Visitor
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2 Messages
Bury cable
Xfinity laid a cable across my yard to my neighbor's yard 3 months ago. I have opened multiple tickets and they keep getting closed without getting the cable buried. My lawn service almost ran it over twice. How can I get someone to bury the cable?
EG
Expert
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119.6K Messages
4 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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338 Messages
4 hours ago
Hi there @user_3g6snn Thank you for reaching out on our Xfinity Community Forum about that cable line issue. I'll be happy to assist. Please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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