Visitor
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1 Message
Bury Cable
My cable needs buried. It has been laying on the grass for 8 months. I have been searching xfinity but cannot find a number to call for a link to order this service. The virtual assistant is useless for this. Please help.
XfinityMatthew
Official Employee
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1.6K Messages
2 hours ago
Hello @user_xqbvsg We'd be happy to help get this burial addressed for you. I am sorry to hear it has been sitting for so long. Please send us a direct message with your full name and service address, and we can get a request going for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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