Visitor

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1 Message

Monday, March 23rd, 2026 5:07 PM

Bury Cable

Back in November/ December, our cable line was replaced. The new line was never buried and we need it buried now. 

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Official Employee

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3.2K Messages

2 hours ago

 

user_tvzi32 Thanks for reaching out to us today for help with getting a line buried that was used to repair services to the home. You have come to the right place to put in a repair ticket to get this done for you! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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