3 Messages
Bury cable
I need my cable buried and I have contacted support about this 7 times since having service installed in May but the cable is still in my yard and nothing happens no matter how many times I contact Xfinity. Is there a way to contact someone actually competent to get this done since it's apparently impossible for Xfinity to resolve this correctly and in a timely manner?
XfinityEmilyB
Official Employee
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1.7K Messages
4 months ago
@zachs1 Welcome to our community forum! I know I'd be reaching out if I tried 7 times to get something taken care of. That's not what we want for you and I'm sorry that has been your experience.
We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :). Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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