Hello, @user_00bdea! Thanks for reaching out to us on the forums! I know it can be frustrating having that orange line on top of your yard. This process can take up to 14 days after a ticket has been made. This is usually done by the tech that is installing your services or needed to replace your current line. Can you let us know when the tech was out there?
EG
Expert
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108K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMichaelC
Official Employee
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4.1K Messages
1 year ago
Thanks for getting this moved, @EG!
Hello, @user_00bdea! Thanks for reaching out to us on the forums! I know it can be frustrating having that orange line on top of your yard. This process can take up to 14 days after a ticket has been made. This is usually done by the tech that is installing your services or needed to replace your current line. Can you let us know when the tech was out there?
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