Visitor
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1 Message
Bury cable to replace temporary cable
Our Xfinity service was provided through a buried cable, which was cut, during road work. After 14 months of substandard signal from a temporary, surface-laid cable, we finally got a buried cable from a closer pedestal. HOWEVER two months later, the network leading to that pedestal was cut. Now there is a temporary, surface-laid cable leading to that pedestal. This temporary cable has been spliced once already since it goes across a driveway and was damaged with cars and trucks running over it. It is September and this has been there since about May. We have spotty service as is, so don't want to go through another winter without the buried cable. We have lost money with the various temporary cables, since video appointments can not be kept if there is a problem with the cable, and the doctors office charges a missed appointment fee. We also pay for Xfinity every month - for poor service.
What can you do about this and how soon can the line be buried?
Again
Expert
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32.5K Messages
7 days ago
Post moved to Customer Service as this has nothing to do with Accessibility/disability.
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XfinityAdrienne
Official Employee
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1.5K Messages
7 days ago
Hey there, @user_zttpk1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your services, and the line. We can take a look into the account with you to ensure your service is more stable along with the line being buried. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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