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user_2a8mxa
1st Topic

2 Messages

Saturday, August 3rd, 2024 4:27 AM

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Bury cable status

Hi there, 

On 7/5/2024 an Xfinity technician setup my internet and had to run a cable across my neighbor’s lawn to be buried later. On 7/8, I received an update saying utilities will be marked within the next 3 days. Since then, I have received no further updates and my utilities remain unmarked. How can I get an update on the situation?

Question

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Updated 

9 months ago

32

2

0

EG

Expert

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110.1K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityEva

Official Employee

 • 

1.6K Messages

9 months ago

 

Thank you @EG !
 
@user_2a8mxa We can take a look at the order and help. Typically, it can take up to 14 business days however, it looks like you are now past that. Can you please send us a direct message with your full name and service address to get started? We can return here afterward for a solution or more details of the actions taken. 
 
To send a direct message: 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

(edited)

1

user_2a8mxa

2 Messages

Thank you @XfinityEva . Direct message sent!

9 months ago

0

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