Bury cable line

user_h49w3h, Hi there! Thanks for taking the time out of your Tuesday to reach out. I can completely understand the importance of getting that cable line buried in a timely manner. Especially since you keep getting updates without seeing the work actually completed. A temporary line should definitely be buried within a reasonable timeframe, and 10 weeks is far beyond what we’d expect. You've reached the right team of experts to help with this over social media. We can help. The standard turnaround averages 14 business days. However, it can take a little longer at times. It all starts with local permit process, utility locates, scheduling the proper equipment for the particular job, coordinating with any local business partners if needed, and ensuring there are no obstacles such as a road, sidewalk, or driveway underground bore. Cable lines underground normally follow the same path as the utility service lines to your home. I appreciate you sticking with it and continuing to follow up. I’d like to take a closer look at the status of the bury request and escalate it to the appropriate team to ensure it’s addressed as soon as possible. You should absolutely be getting clear and accurate updates and not runaround. To check on this, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.