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user_matt81
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Monday, May 11th, 2026 8:26 PM

Bury Cable Line

I had my fiber line installed on Apr 20 but I can't get anyone to bury the line. I have called daily for over a week and every day they don't know why and "elevate it" and nothing happens. How do we get this buried?

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6 hours ago

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user_matt81

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6 hours ago

Finally installed on 5/18.

tip - just because you have an appointment doesn’t mean they come on that date. It can be within two weeks of the scheduled appt date. *eye roll* But now you know!

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XfinityJon

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7 days ago

Good afternoon user_matt81. I would be happy to assist you. Have any steps been taken so far? As far as preparing for the line to be buried? Like any survey done by our local team, or any markings made yet?

 

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user_matt81

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Honestly, I don’t know! They have had other cable lines being buried on my street and so I don’t know what markings are for you guys and what are not.

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7 days ago

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XfinityJon

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I will be happy to take a look in to this further. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

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7 days ago

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user_matt81

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ok, i sent a message

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7 days ago

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