Visitor

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1 Message

Sunday, March 8th, 2026 11:53 PM

Bury Cable line

We had a new internet cable connected at our house almost 2 months ago and still have not had anyone come out yet to bury it. 

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Official Employee

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91 Messages

13 days ago

Hello user_eit9jh Thank you for taking the time to post and reach out, since this requires us collecting some personal information to resolve your concern.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

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