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user_uundpy
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Friday, November 14th, 2025 1:00 PM

bury cable line

I have sat on the phone with people n=multiple times for multiple hours and I can get NO help for when my cable wire will be covered! It is infuriating. It has been a full 2 months since we got service and winter is here but we have not heard a word about covering this wire up. Yet my payment get sucked from my account with no problem. How can I get help?

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1 month ago

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EG

Expert

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114.9K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2.8K Messages

1 month ago

@user_uundpy

Thanks for reaching out to us and joining the Xfinity family. As a homeowner myself I would not be happy if  I had a unburied cable line on my property. Let's get this resolved for you! Please send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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