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user_1klq83
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Visitor

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2 Messages

Friday, May 15th, 2026 7:29 PM

bury cable line in backyard

Hi,

We have had internet issues last October (2025) and the cable that was buried had to be replaced. We are still waiting for someone to come to our house to bury this cable. We have called and gone to the store to get this resolved. The utility company came out over a month ago to mark the lines and that is fading. Who can we schedule this with? It is across our backyard and this is a issue that we need to get resolved ASAP.

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3 hours ago

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XfinityAbel

Official Employee

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228 Messages

7 hours ago

Thanks for taking the time to post on our Xfinity Community Forums page, @user_1klq83. I'd like to do everything I can to help in getting that line buried. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
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  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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