Visitor

 • 

1 Message

Monday, August 18th, 2025

Bury Cable in Yard

I had an install for fiber internet 3 weeks ago and am still waiting for the line to be buried. I'm trying to get an update on when this will be taken care of.

Oldest First
Selected Oldest First

Official Employee

 • 

1.9K Messages

2 days ago

 

user_btt8hk, Thanks so much for reaching out to Xfinity Support. It can take a bit of time to get a line buried, depending on availability. If you would like, I would be happy to check on this for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

forum icon

New to the Community?

Start Here