Visitor
•
1 Message
Burn marks/potential fire
Two years ago when I moves into my apartment, Xfinity came and installed my modem for wifi. I left the modem where they put it, on the carpet in the corner of my living room. I am now moving out and there is a black burn mark around where the modem sat. I never would have thought to check it since that's where the professional tech had put it and now come to find out that installation could have started a major fire in my home. Someone should be aware of this and I will be notifying my apartment complex as well. If I lose any part of my security deposit because of those burn marks rest assured I will be sending a bill to your home office. My family could have been seriously hurt if a fire had started.


EG
Expert
•
117.5K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBrianH
Official Employee
•
2.2K Messages
6 hours ago
0
0