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bigdrew99
1st Topic

Regular Visitor

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11 Messages

Friday, January 21st, 2022 5:46 PM

Closed

Buried orange cable line cut in backyard - no internet now

A buried orange line in my backyard was accidentally cut by our sprinkler guy and now we have no internet access.  I opened a ticket back in March 2021 to bury an orange line that was exposed in my side yard and I thought they said it was removed because it was not needed.  I did call Xfinity Support and they said they were sending a technician but I'm afraid it will be the wrong type of tech that does installs and doesn't know about this.

Question

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Updated 

3 years ago

1.2K

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CCMiguel

Gold Problem Solver

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358 Messages

3 years ago

Hi! Thanks for taking the time to send us your concerns about the orange line and sorry to hear this happen but we can help get it connected again and find out what happened with the ticket.

 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

11

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bigdrew99

Regular Visitor

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11 Messages

@XfinityMiguel

Thanks for the quick response.  The reference # from my support call is SI053655703. 

3 years ago

0

CCMiguel

Gold Problem Solver

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358 Messages

You are welcome and thank you for sending me your concerns and meeting me in a direct message. To start on this for you may I get your name how it appears on the account and the complete address to get started?

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

0

bigdrew99

Regular Visitor

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11 Messages

I DM'ed my info so hopefully you saw that.  There is direct access with no gate/fence to negotiate to reach the cut line and no dog to worry about.  The cross street right on the corner near my house is School Avenue.  The severed line that affected my internet connection is about 20 feet down in my side yard on the right hand side if you are facing the front of the house.  It is orange and draped across the low retaining wall that separates my yard from my neighbor on the right hand side.

3 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

Thanks for the information, we have not yet recieved your information to moved forward with the work order. Please reply back to us via private message with your full name and street address. 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

bigdrew99

Regular Visitor

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11 Messages

I just sent a DM to Xfinity Support with the requested information.

3 years ago

0

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