Visitor
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3 Messages
Buried cable
We had a temporary line hung for internet service in the fall of 2025. A cable was buried in the spring of 2026. We were told that someone would return to take down the temporary line and complete the connection of the underground line. 7/22/2026 I check online and there is no longer an active ticket for this work to be completed. How do I reopen a ticket without claiming a safety hazard? The chat assistant and all other options online do not recognize this as an issue
EG
Expert
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119.4K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.6K Messages
3 hours ago
Thank you @user_v22hyy for reaching out about this concern with the cable line. Was the ticket you received for this starting with ECM followed by numbers? Usually a ticket of this type is opened when there are issues with the cables lines outside or they need to be worked on. If you received a notice that this was closed, it would mean it was closed as a work order is now in our system ready to be scheduled or an appointment has been scheduled. This can take 10-14 business days to be completed. Do you recall the date this was submitted?
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