Buried cable needs to be buried

No I have a cable in my yard that is exposed,  a trip hazard and placed in my flower beds. I was away when someone called me to move it. We were just leaving for a 2 week holiday and I wanted to be home to be sure it was placed correctly and asked if he call back to schedule.  No one ever called me. [Edited: Personally identifying information]

Please contact me to move my cable!!

Hello @1203, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.