Visitor
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1 Message
Buried cable help
My builder is ready to start work and pour a concrete foundation. However the Xfinity cable would then be underneath the concrete footings. How does my builder find out if the cable needs to be moved or not?
Visitor
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1 Message
My builder is ready to start work and pour a concrete foundation. However the Xfinity cable would then be underneath the concrete footings. How does my builder find out if the cable needs to be moved or not?
EG
Expert
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110.4K Messages
20 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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160 Messages
20 hours ago
Hello user_9pkw7b , we can certainly check to see if that needs to be moved for you. We can put a request in for us to come check it out. Please send us a direct message with your full name and the address and we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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