Visitor
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1 Message
Buried Cable Damaged
A buried internet cable going to the property was not buried properly and has been damaged. The cable is exposed at the damaged location and our internet service is substantially affected. Please arrange for a technician to inspect, repair, and properly bury the cable.
EG
Expert
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119.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDuron
Official Employee
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906 Messages
2 hours ago
I completely understand the importance of having this corrected. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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