buried cable complaint

@user_baxq0h

Thanks for reaching out to us. This is not the experience we want our customers to have and I do apologize for any inconvenience.  Go ahead and send me a direct message with your name and complete address so we can get this taken care of for you

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message