Visitor
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4 Messages
Bundle Discount Removal Due to Service Availability – Account Review Request
Hello,
I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel our Xfinity internet service and switch to the provider available at the complex.
Since cancelling the internet service, we have lost the bundle discount associated with having both Xfinity Internet and Xfinity Mobile, which has caused our mobile bill to increase. Unfortunately, this change was completely out of our control, as Xfinity service is not offered at our new residence.
Given these circumstances, I would like to request that you review our account to see if there is any way to reinstate the mobile discount, apply a similar promotion, or offer any available loyalty or retention discounts. We have been satisfied customers and would prefer to continue using Xfinity Mobile if possible, but may need to look for another provider if this cannot be resolved.
Thank you for your time and consideration. I look forward to your response and any options you may be able to provide.
EG
Expert
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117.5K Messages
21 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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3.1K Messages
21 days ago
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