Visitor
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1 Message
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
user_tvlmi4
Visitor
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1 Message
17 days ago
I have experienced this issue and so far, all I know is that the xfinity website shows the bundle as being active but I only have access to Hulu and not Disney+. No issues have occurred with peacock as of yet, thankfully. I just finished chatting with a live agent who said that the issue should be resolved within an hour. Clearly this is an ongoing problem and I hope can be resolved in a timely manner.
After tinkering around and going to the Disney+ app on my phone instead of my TV I realized that I have a different email login for Disney+ than the one used for Xfinity. Even though it’s a different email login, my subscription status on the https://www.disneyplus.com website shows that the subscription is still through Xfinity. All I had to do was login with my Disney+ credentials instead of my Xfinity credentials and problem solved!
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user_vaygnh
Visitor
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6 Messages
8 days ago
Just got my Disney+ app working! All I had to do was calm down and work with the support staff instead of against them lol. Who would have thought a level head would have made it easier! I did create a brand new email address that has never been used for anything else and gave that to the moderators on this forum and asked them to reset my Disney+ activation and set my Xfinity account to the new email address.
Once they switched my Xfinity account to the new email address and reset the activation link, I uninstalled both Hulu and Disney from my phone, I cleared all browser data on Google Chrome, I opened an incognito window within Chrome, I turned my WiFi off and used cellular data only and then proceeded to click the Manage Your Subscriptions Page link that was sent by the moderators. Then I clicked Activate and input my brand new email address. It worked! Guys I can now watch Star Wars AND Family Guy through the Disney+ app and it’s paid for by Xfinity. Thank you moderator team! I hope this information helps someone else :)
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user_uptgam
Visitor
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5 Messages
8 days ago
This has happened to me also. I go to the xfinity stream saver page. It shows Disney / Hulu as active. I click through to the Disney login and it demands i restart my subscription. The xfinity token or handshake is not working with Disney / Hulu for me. I have spent hours texting with xfinity and talking to xfinity. They told me this is now a ‘back office “ problem. Any suggestions?
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Divine098
Visitor
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4 Messages
2 hours ago
So my issue is this Xfinity keeps sending me activation links to manage my streaming subscriptions from xfinity.com. It takes me to my subscriptions building and managed by Xfinity. I see the option for Peacock included active. I see the option for Disney+ Hulu bundle included, and the status is blank, and there is no purple activation button. I have called Xfinity multiple times with no avail solutions.
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