Visitor
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1 Message
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
user_tvlmi4
Visitor
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1 Message
9 days ago
I have experienced this issue and so far, all I know is that the xfinity website shows the bundle as being active but I only have access to Hulu and not Disney+. No issues have occurred with peacock as of yet, thankfully. I just finished chatting with a live agent who said that the issue should be resolved within an hour. Clearly this is an ongoing problem and I hope can be resolved in a timely manner.
After tinkering around and going to the Disney+ app on my phone instead of my TV I realized that I have a different email login for Disney+ than the one used for Xfinity. Even though it’s a different email login, my subscription status on the https://www.disneyplus.com website shows that the subscription is still through Xfinity. All I had to do was login with my Disney+ credentials instead of my Xfinity credentials and problem solved!
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user_vaygnh
Visitor
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6 Messages
3 hours ago
Just got my Disney+ app working! All I had to do was calm down and work with the support staff instead of against them lol. Who would have thought a level head would have made it easier! I did create a brand new email address that has never been used for anything else and gave that to the moderators on this forum and asked them to reset my Disney+ activation and set my Xfinity account to the new email address.
Once they switched my Xfinity account to the new email address and reset the activation link, I uninstalled both Hulu and Disney from my phone, I cleared all browser data on Google Chrome, I opened an incognito window within Chrome, I turned my WiFi off and used cellular data only and then proceeded to click the Manage Your Subscriptions Page link that was sent by the moderators. Then I clicked Activate and input my brand new email address. It worked! Guys I can now watch Star Wars AND Family Guy through the Disney+ app and it’s paid for by Xfinity. Thank you moderator team! I hope this information helps someone else :)
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