Visitor
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1 Message
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
user_tvlmi4
Visitor
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1 Message
17 hours ago
I have experienced this issue and so far, all I know is that the xfinity website shows the bundle as being active but I only have access to Hulu and not Disney+. No issues have occurred with peacock as of yet, thankfully. I just finished chatting with a live agent who said that the issue should be resolved within an hour. Clearly this is an ongoing problem and I hope can be resolved in a timely manner.
After tinkering around and going to the Disney+ app on my phone instead of my TV I realized that I have a different email login for Disney+ than the one used for Xfinity. Even though it’s a different email login, my subscription status on the https://www.disneyplus.com website shows that the subscription is still through Xfinity. All I had to do was login with my Disney+ credentials instead of my Xfinity credentials and problem solved!
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