Bulk contract

“I’m a homeowner in the Lago West HOA in Plantation, Florida. Our community receives Comcast bulk service under a community contract. I am requesting information about the bulk account or income-sharing agreement for Lago West HOA, including the account number, term dates, and billing details.”

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XfinityKassie

Official Employee

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2.1K Messages

8 hours ago

user_5hep1s Good morning! Thank you for reaching out to our Xfinity Forums Community. I'd be happy to get you in the right direction for getting the information you are looking for. To be honest, the contract may not include all the information you are looking for, but it would have billing details, and what services are included. Usually your HOA will have a copy of the bulk agreement, or if you have a community office. Have you check with them yet?

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user_5hep1s

Visitor

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2 Messages

Good morning, and thank you for your quick response and for pointing me in the right direction.

Yes, I’ve already contacted my HOA and the management company, but they both stated they do not have a copy of the Comcast Bulk Service Agreement or any related documentation. Since this contract involves approximately $21,600 in annual income to the Association, I’m trying to obtain it directly from Comcast for full transparency and to ensure the terms are being followed correctly.

Could you please advise me on the proper Comcast department or contact that handles HOA bulk service agreements, or let me know the best way to submit a formal records request?

Thank you again for your time and assistance — I truly appreciate your help.

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7 hours ago

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XfinityKassie

Official Employee

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2.1K Messages

user_5hep1s You are most welcome, and I'm happy to help! Yes, I can help you get the requested information. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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7 hours ago

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Customer Service

user_5hep1s

Bulk contract

XfinityKassie

user_5hep1s

XfinityKassie

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