Visitor
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1 Message
Bulk account support
I’ve called in multiple time to get the cable portion of our HOA bulk account set up. Even getting the Internet set up was a nightmare but I now I’ve called in three times and had a message chat one time. Despite providing the account number and address, I’ve been told there is no cable on the account or been promised a call back and gotten nothing. The HOA manager showed me a Xfinity bill showing that the HOA is paying for both cable and internet for the community so I know we have it.
I’ve now spent over three hours just trying to get my cable set up. Please assist.
EG
Expert
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118.1K Messages
13 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.9K Messages
13 hours ago
Hey there, @user_shen55! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting the cable added onto your account that is included in your HOA. I would be more than happy to look into your account, and ensure we get the cable added onto your account. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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