BTN Issue Online

Yes I am subscribed through Xfinity, when I sign in it says that BTN is no longer available and to contact my provider

Thank you for confirming that you are subscribed through XFINITY and then when you sign in it says BTN is no longer available and to contact your provider @user_u5z8v6, we appreciate it. To confirm, are you still able to access BTN through your cable box?

Yes can still watch on the cable box, just not available on the app or on my laptop

That’s our issue too, trying to watch the MSU game

Thank you for confirming that you can still watch on the cable box @user_u5z8v6, we appreciate it. Have you tried uninstalling or reinstalling the app? Have you tried accessing the app on any other devices? May I also ask if you are experiencing issues with any other apps or subscriptions? 

We have tried uninstalling and reinstalling, and we have used multiple devices with no success. It seems to only be this platform, no other apps channel or subscription issues

Thank you for confirming that you tried uninstalling and reinstalling and using multiple devices with no success, we appreciate it @user_u5z8v6. I also appreciate you confirming that you are not experiencing issues with any other apps or subscriptions. Since your subscription seems to be working on your cable box and there doesn't seem to be an issue with your subscriptions, may I ask if you have tried to contact Fox Sports customer support as well to see if they have any additional insight? 

user_tij79m thank you for taking the time to reach out to us via Community Forums. Are you signed in to the Fox Sports app through Xfinity as your service provider?

Same! This game plus the OSU vs WMU game at 7:30.

@Marksg1 Sorry about the trouble. Please send us a Direct Message with your full name and address, so we may troubleshoot your account on the Xfinity Stream app. 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.