Visitor
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1 Message
Broken water line
Xfinity sent someone to place a cable under the ground that was recently replaced. He broke our water line and is trying to fix it. I would like Xfinity to send a professional repair man/plumber to either repair it or verify that the water line was adequately repaired (the man is still trying to fix the damage as I type this). This needs to be done ASAP. Our house has no water right now, and we have 3 young children. Please right this mistake.
Again
Expert
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31.4K Messages
1 day ago
Moved to Customer Service from the Announcement forum.
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XfinityAlfonso
Official Employee
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1.6K Messages
1 day ago
Good evening Kylethorpe15 thank you so much for taking the time to reach us here via our Xfinity Forums regarding this line repair concern. WE would love to help however we can.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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